Privacy policy for felli.it
Felli is committed to protecting user privacy. Read the following privacy policy to understand how your personal information will be treated when you use or register on the website www.felli.it, speak with a member of our Customer Service or otherwise interact with Felli.
What personal information does Felli collect?
Felli collects personal information when it is provided directly by the user or through the use of our website, for example:
- Information about you and the company you work for, when you register on our site. This may include your name and contact details, company name and details and email address.
- We may also record certain details about how our website is used, clicks on advertisements, products searched for, products purchased and information downloaded. The marketing emails sent to you may also automatically detect if the email has been received and if you have used a link contained in the marketing materials. We use this information to measure our performance but also to personalize our promotional messages and advertisements.
How is personal information used by Felli?
Depending on how the user interacts with Felli and the permissions provided, we will use personal information for the purposes indicated below:
- To fulfill any sales orders.
- To manage your account online.
- To manage and respond to questions or complaints submitted to our Customer Service team.
- For example, for market analysis and surveys we could contact the user for feedback on products and services.
- To send marketing messages and show you targeted advertisements, with your consent or otherwise authorized, to send you advertising material
- To comply with legal and regulatory obligations.
We base our processing of your personal information on the following legal grounds under data protection law:
- Because the data processing is necessary to execute a contract with you or to take preliminary steps necessary to execute a contract (for example, if you have made a purchase, we use your personal data to process your payment and fulfill your order).
- Because it is in the legitimate interest of Felli and of the user's company, when the user issues orders on behalf of the company.
- Because we have obtained your consent, for example when we have contacted you with a question, when you have added optional information to your account profile and if you have consented to receive marketing materials.
- According to the European standard (GDPR 2016/679)
With whom does Felli share personal information?
Felli shares with:
- Service Providers: We provide information to service providers acting on our behalf (for example companies providing digital marketing services such as product recommendations, statistical analysis, analysis and understanding of business and operational activities, website organisation),
- Business or Asset Transfer: In the event of a business transfer, our customers' personal information may be disclosed to a prospective buyer. In this event, we will use reasonable efforts to ensure that the buyer remains bound by the terms of this privacy policy.
Felli may also disclose personal information if it believes that such disclosure is necessary to protect the rights, property or personal safety of Felli, its customers or employees or the public or when otherwise authorized by law.
Where does Felli store personal information and for how long?
We keep personal information for the time necessary for the purposes mentioned above, this period can therefore vary depending on the interactions with the user. For example, when a purchase contract has been finalized, we keep a copy of it for the period necessary for billing, taxation and fiscal and civil obligations.
When we no longer need to keep the information, it will be deleted. Please note that when you unsubscribe from marketing communications, we do not send emails
Information resides with the provider
What does Felli do to protect personal information?
Felli's goal is always to offer the highest level of services and safety to its customers.
Your online account and personal profile information is password protected so that only you can access it.
How does Felli use personal information for marketing?
Unless the option was declined during account registration and purchase, Felli may send e-mails or text messages or call the user on the phone to advertise Felli products and services. We may also occasionally send you direct mail advertising material about products we think may be of interest to you.
It is likely that some or all of these marketing messages are tailored to your preferences, based on what we know about you and/or the company you work for, such as your online profile , from previous searches and browsing history on felli.it and from purchasing activities.
If you no longer wish to receive marketing communications from Felli, you can at any time:
- Contact the Marketing office
The user may view commercial notices from Felli on third-party websites, including social media. These commercial notices could be tailored to the user's interests. The display of commercial notices on social media may take place on the basis of an agreement between Felli and the social network which provides for the display of commercial notices to our customers or to users who match the demographic profile of our customers. In some cases, this may involve sharing the user's email address with the social network.
How can I access, update, correct or delete personal information?
It is possible to update or delete personal information by contacting the Felli marketing office.
Felli will satisfy any request to exercise these rights in compliance with the applicable law. However, please note that there are a number of limitations on these rights and there may be circumstances where we will be unable to comply with your request.
